Corporate IT Messaging Center

Need Further Assistance?

If you’re unable to reach IT through chat for any reason, please contact us using one of the numbers below:

North America: 1-877-480-1454 (Toll-Free)
Australia: +61 (8) 7079 9992 (Chargeable)
Israel: +972 (9) 376 1110 (Chargeable)
Singapore: +65 6389 3777 (Chargeable)
United Kingdom: +44 (20) 8080 3291 (Chargeable)
India: Please use Chat to connect

If you’d like to log an IT ticket, please visit:
Altera Service Portal

Authentication Update for Cisco AnyConnect VPN Client – 6 December 2025

Altera Corporate IT will make an update on 6 December 2025 that will change how you sign in to the Cisco AnyConnect VPN Client. After this update goes live, when you are asked to sign in, please use your Altera username (First.Lastname@alterahealth.com) and your domain password, and complete Microsoft Authenticator verification if prompted. Please do not use your First.Lastname@Allscripts.com login, as it will cause an error.

💡 Click to chat with IT Support.
If it doesn’t open, click ? for help.

Troubleshooting Access Issues

If the chat doesn’t load or gives an error:

Option 1: Open the site in Incognito / InPrivate mode
Quick Steps:
• Chrome / Edge: Press Ctrl + Shift + N
• Firefox: Press Ctrl + Shift + P

Option 2: Clear your browser’s cache and cookies, then reopen it
Quick Steps:
• Chrome / Edge: Press Ctrl + Shift + Delete → Select Cookies & Cache → Click Clear
• Firefox: Press Ctrl + Shift + Delete → Choose Cookies & Cache → Click OK